Senior Support Representative

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Suite B-1001, 10th Floor, City Towers, Main Boulevard, Pakistan? M. M. Alam Road, Block K Gulberg 2, Lahore, Punjab, Pakistan
Job Detail
  • Industry:
    Information Technology
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
    More than your current
  • Job Location:
    lahore, Pakistan
  • Minimum Education:
  • Minimum Experience:
    4 Years
  • Apply By:
    Jan 09, 2020
  • Job Posting Date:
    Oct 09, 2019
Job Description

The Division:

The offrs team is dedicated to having fun while building, selling and supporting world-class services to real estate professionals. We offer exciting and challenging opportunities where diligence, integrity, innovation, and efficiency are rewarded with excellent compensation package with competitive pay and benefits!

We are looking for two talented individuals to join our team in the role of a Senior Support Representative who will focus providing excellent responsive service for our customers. The ideal candidate will have excellent verbal and written communication skills to fulfill tier 1 support Duties in the Contour-Lahore office. This position is responsible for providing customers outstanding live, interactive telephone Using the extensive FAQs and knowledge base, the candidate will use the proprietary CRM system to respond to support tickets submitted by customers.

Duties and Responsibilities:

Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management

Provide proactive customer follow-up and issue management, including coordination of customer calls

Monitor incidents, prioritize and respond as appropriate

Interact regularly with Development, Customer Success, and Implementation groups in the North America office

Ensure ongoing customer satisfaction through timely response and resolution.

Complete training sessions, videos, knowledge base, to stay up-to-date on the latest technologies and methods.

Provide coaching and guidance to local support team

Manage day-to-day support queue for local support team

Required Skills:

University Degree

2 - 4 years' professional experience in a Customer Support supporting web-based products

Experience of managing inbound calls (North American region).

Excellent verbal and written English communication skills.

Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing and spreadsheet software (e.g. Word, Excel).

An aptitude for caring for Customers and must have the analytical ability to resolve customer issues

Comfortable balancing competing demands.

Industry experience residential/commercial real estate and/or property management, a plus

Desired Traits:

Conscientious, Responsible, Tenacious

Polite, Professional, Tactful

Exciting Benefits we offer:

Market-leading Salary

Medical Coverage Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan [Tenured Employees Only]

Life Benefit

Child Care Facility [Karachi & Lahore only]

Company Provided Lunch/Dinner

Professional Development Budget

Recreational area for in-house games [Karachi & Lahore only]

Sporadic On-shore training opportunities

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