Branch Manager

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387-E, Johar Town Post Office Box 24450 Lahore, Pakistan, Pakistan
Job Detail
  • Industry:
    Banking/Financial Services
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
    More than your current
  • Job Location:
    lahore, Pakistan
  • Minimum Education:
  • Minimum Experience:
    7 Years
  • Apply By:
    Jan 28, 2020
  • Job Posting Date:
    Jan 23, 2020
Job Description

Business Operations:

Manage delivery of products and services in the branch and related representative office(s) to ensure progress toward the goals and objectives of the strategic and operational plans that support maximum outreach under the condition of profitability.

Manage branch operations including marketing/sales efforts, business analysis and client screening, loan disbursements, payment collection, savings (if applicable), etc. 

Participate actively in credit operations and interaction with clients; spend time in the field in direct contact with credit teams and clients.

Perform spot checks of clients and Credit Officer Activities.

Perform a leadership role in credit committees to ensure high technical quality of business analysis and credit decision-making.  Approve loans up to amounts specified in credit manual for the position and personal credit approval limits.

Control the level of efficiency and accuracy in all back office operations for organization and maximum customer satisfaction.

Manage branch level administrative department to support operations and maximum customer satisfaction.

Supervise personnel policies and procedures at the branch so that all legal and FINCA requirements are met

Support the design, testing, and rollout of new / revised products and services as required.

Perform regular monitoring of competitors and overall market demand in branch.

Responsible of screening asset files as monitor customer credit appraisals, branch PAR and control the OD numbers.

Daily monitoring of MIS on LO’s working in the individual branch (mobilization,2H,F2F, field visits).

Staff Management and Development

Performance Planning

Review corporate goals and objectives in order to align  individual and team goals with the  organization’s ones;

Work with each direct report and/or team to define goals, objectives including special short and long term targets, performance standards and measures to evaluate desired results

Assure that subordinates have a clear understanding of what performance results and behaviors are expected from them

Assure that each direct report is equipped with all technical, administrative and material resources necessary to achieve required of performance

Document both, end-evaluation and pre-evaluation performance plan for each employee

Managing Performance

Supervise activities of direct reports and conduct regular meetings to review progress on the approved plans, exchange feedback

Obtain and use feedback from internal and external customers, team members, coworkers concerning employee performance

Address issues arising from daily operations, make adjustments in previously set performance plan if need be

Performance Review

Timely conduct performance appraisal sessions according to the affiliate’s (organization’s) established procedures

Discuss and agree on any training and/or skills needed for the accomplishment of the targets effectively/efficiently, and make specific improvement plan for the next period

Staff Development

Create and maintain positive working environment to the highest ethical level; promote mutual respect, understanding, trust and cooperation among all team members;

Advocate and commit to ongoing training and development to foster a learning culture;

If need be, provide mentoring, coaching, counseling to subordinates to help them improve their performance, develop necessary skills and potential for career advancement;

Recognize and encourage employees’ initiatives, contributions on overall organizational efficiency and effectiveness;

Closely participate in employee selection process to discover opportunities for individual’s career development/planning.

Risk Management

Manage and control branch compliance with all policy manuals, and other policy guidance documentation as put in effect by the ZM/RM.

Supervise compliance and implementation of internal controls, proposing necessary changes and improvements.

Supervise red flag and problem prevention system to mitigate operation risk. Report all findings immediately to ZM/RM to act quickly and minimize loss.

Implement effective internal audit activities, and ensure rapid follow-up on issues raised by internal auditors.

Respond to audit and compliance reports in a timely fashion.  Follow up on findings and implement-accepted recommendations.

Monitor high risk accounts which may be written off in future and resolve write off portfolio at branch level

General Management

Interpret Branch financial statement with an understanding of branch level profit drivers and underlying causes of risk.

Monitor and control Branch expenses improving operational sustainability.

Be informed about all important activities and developments in branch area.

Responsible for all branch issues related to administrative matters such as security, construction etc.

Work on Branch and Area strategy with Zonal Manager to improve given key performance indicators.

Responsible to complete pre joining documents of new joiners and report to HO

Responsible to complete exit formalities of resigned staff and report to HO

Responsible for daily attendance of all branch staff


Responsible for overall branch deposits targets and maximize branch business as per assigned targets.

Management of Branch deposits portfolio both volume and customer base.

Work on New business development for deposits.

Develops new deposit and clients by providing a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships.

Review and control the overall cost of the branch in terms of cost of funds, administrative costs as well as becoming productive through quality growth on regular basis (at least monthly) and take continuous measures to ensure the profitability of the branch.

Develop culture and ensure implementation of full compliance of AML (anti money laundering) and KYC (know your customer) at all levels in branch.

Responsible to visits deposits customer as per need.

Responsible for ensuring quality services to the deposits customers within ambit of internal controls and regulatory compliance at branch level.

Deposit mobilization and identification of potential customers for target achievement.

Core Competencies:

Client focus

Interpersonal skills

Communication planning & organizing


Judgment & decision making


Professional Training:

Persuasion & influencing.

Customer service.

Goal setting.

Giving and receiving feedback.

Communication skills.

Technical Training:

Standards of client service

Client acquisition


Profit & loss


Cross check

Financial ratios

Risk analysis

Completing form

Monitoring collections

Symptoms of fraud

Bank Policies & procedures.

FINCA is an Equal Opportunity Employer.

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